Refunds must be requested through the DPR Registration Office at 703-228-4747 or through the appropriate Program Office.
Full refunds for DPR programs will be made automatically when canceled by DPR due to insufficient enrollment or other unforeseen reasons, or upon request when schedule or location changes made by DPR prohibit or limit your attendance.
In order to receive a refund, customers must cancel within 48 hours after the first class. All refunds due to customer cancelation are subject to a $20 service charge. No refunds or credits will be given after this deadline, or if a customer is unable to attend a one-session program, class, or workshop. No refunds are given for programs costing less than $20.
All refunds for summer camp are subject to a $20 service charge per participant per camp session. All summer camp registration changes/cancelations are processed by the Registration Office and not the camp or community center staff. Fees are based on registration for the camp session, not daily attendance. It is the responsibility of the parent/guardian to cancel if the camper will not attend. The deadline to make any changes to camp registrations, including cancelation, is 5pm the Monday prior to the start date of camp. No refunds will be issued for cancelations after 5pm the Monday prior to the start date of camp.
In cases where the program fee includes the price of a ticket or other fees paid by DPR to a third party, such fees will be refunded to you to the extent that DPR is able to get a refund from the third party or is able to transfer the fees to another participant.
Refunds for medical reasons must be accompanied by a physician's note and shall be considered on a case by case basis.
Refunds may be retained as household credits and used towards registration in future DPR programs. If not retained as a household credit, credit card charges will be refunded directly to the credit card, if possible. All other refunds will be made by check. Refunds will be processed within 30 days of the request.