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Refunds

Guiding Principles

It is the intent of this procedure to make possible the refunding all or part of the registration fees and charges regardless of individual reasons for withdrawal from the program. Requests for refund must be in writing, either by letter or by using the form provided by the District ( http://mortongroveparks.com/refund-request/). The reason for the request must be included. It is further recognized that certain administrative costs are inherent in processing refunds and an attempt shall be made for the District to recover these administrative costs.

General Schedule of Refunds

1. An administrative fee of $5.00 shall be deducted from the amount of refund to offset the cost to the District of processing the refund.

2. A full refund, less the fee, will be granted if application for refund is filed with the office at least two weeks before the start of the program, unless special refund procedures are stated in the program brochure. For example, preschool and camp programs have separate refund procedures.

3. Refund requests received less than two weeks prior to the start of the program or after program has begun will only be granted after supervisory approval and are subject to proration and/or reduction for non-recoverable expenses.

4. Annual fitness memberships will only be given with a written medical excuse from a doctor or when the member is relocating. These requests are subject to proration from the date of the request.

5. Short-term and seasonal passes are not refundable.

6. Full refunds are issued if the District cancels the program/activity.

7. No refunds will be issued after the 2nd week of a program or once 50% of the program has been completed, whichever is shorter.

8. It can take up to 30 days for the District to process a refund by check and up to seven days if by credit card.

9. Appeals of decisions made under the District’s refund procedure must be made, in writing, to the Executive Director.

Preschool/Kinder Odyssey/BASE Refunds

1. A $100 non-refundable deposit is required at the time of registration.

2. Refunds will only be granted after supervisory approval and are subject to proration.

3. Full refunds will be issued if the District cancels the program/activity.

4. No refunds will be issued after December 1.

5. It can take up to 30 days for the District to process a refund by check and up to seven days if by credit card.

6. Appeals of decisions made under the District’s refund procedure must be made, in writing, to the Executive Director.

Summer Camp Refunds

1. A $25/session non-refundable deposit is required at the time of registration.

2. A refund (minus the deposit) will be granted if the request is received at least two weeks before the start of the camp session.

3. Refund requests received less than two weeks prior to the start of the camp session or after the session has begun will only be granted after supervisory approval and are subject to proration.

4. Full refunds will be issued if the District cancels the program/activity.

5. No refunds will be issued after the first week of the session.

6. It can take up to 30 days for the District to process a refund by check and up to seven days if by credit card.

7. Appeals of decisions made under the District’s refund procedure must be made, in writing, to the Executive Director.

Dance Refunds

1. An administrative fee of $5.00 shall be deducted from the amount of refund to offset the cost to the District of processing the refund.

2. A full refund, less the fee, will be granted if application for refund is filed with the office at least two weeks before the start of the program.

3. Refund requests received less than two weeks prior to the start of the program or after program has begun will only be granted after supervisory approval and is subject to proration.

4. Refund requests received after the published registration deadline will require supervisory approval and will be subject to proration and costume fees.

5. Full refunds will be issued if the District cancels the program/activity.

6. No refunds will be issued after December 1.

7. It can take up to 30 days for the District to process a refund by check and up to seven days if by credit card.

8. Appeals of decisions made under the District’s refund procedure must be made, in writing, to the Executive Director.

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